1.) Set expectations with your team
a. People don’t mind negatives they just don’t like surprises
b. It’s what people expect to happen that didn’t happen that upsets them
c. As long as it makes sense; it’s cool…
2.) Teach your team “how to think” not what to do; to be solution oriented not problem focused
a. Telling the person the “why’s” behind things
b. If you tell them what to do you will always have to tell them what to do
c. Controllables vs. Uncontrollables
d. “Can’t” means “Won’t”
3.) Ease them into their development
a. Have Fun – there is a structure to everything
b. You can only be as hard on a person as the relationship will allow
c. Don’t listen to the nonsense
4.) Ability to “see it coming”
a. Prepare for the worst and hope for the best
b. Have a plan for all case-scenarios
5.) Progress over perfection; expect continued development and improvement in performance.
a. As soon as you figure out the answer they change the question
b. It’s not in the form of the production but in experience and growth
6.) Integrity is key
a. Always do the right thing especially when no one is watching
